Account and data deletion

Delete your Pristi data

You can request deletion of your Pristi account and associated personal data. Submit the form below using the email address connected to Pristi. You can also contact us if you need access, correction, deletion, or grievance support for personal data handled by Pristi.

How to request deletion

If the form does not work, email support@pristi.app from the Google account you used with Pristi and include the email address linked to your Pristi account.

Data we delete

After verifying the request, we delete or de-identify Pristi account records, app usage records tied to the account, stored diagnostics tied to the account where practical, selected support records tied to the account where no longer needed, and backend records that are no longer needed to operate the service or meet legal requirements.

Data we may retain

Some records may be retained where required for billing, fraud prevention, trial-abuse prevention, security, tax, legal compliance, or dispute resolution. This may include limited subscription, purchase, deletion-request, or abuse-prevention records. Google Play subscription records are also controlled through your Google Play account.

Timeline

We aim to process verified deletion requests within 30 days unless a longer period is legally required or technically necessary.